Legal Notice

Legal Notice

Information about the operator of this website, provided in line with the Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Contracts Regulations 2013.

Website operator

Trading name: Oakven

Operated by: Oakven

Trading address:
1 Broughton Road
Newcastle ST5 0PQ
United Kingdom

E-mail: contact@oakven.shop
Phone: +44 7529 494326

Legal form: Oakven is a trading name and is not a registered limited company, so it has no Companies House registration number.

Responsible for the content of this website: Oakven, at the address above.

Complaints and dispute resolution

Please contact our customer service first with any complaint. Oakven is not currently a member of an Alternative Dispute Resolution (ADR) scheme. If we cannot resolve your complaint, you can contact Citizens Advice (citizensadvice.org.uk) for free advice or use the small claims track of the county court. Nothing in these terms restricts your statutory rights.

Legal documents

Terms of Service - Privacy Policy - Refund and Returns Policy - Shipping Policy - Payment Policy - Cookie Policy

Contact

Operated by: Oakven

Address:
1 Broughton Road
Newcastle ST5 0PQ
United Kingdom

E-mail: contact@oakven.shop
Phone: +44 7529 494326

Customer service hours (UK time)
Monday to Friday: 09:00 - 17:00
Saturday, Sunday and UK bank holidays: closed

We aim to reply to every message within 24 hours (Monday to Friday).

Last updated: October 2026